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ChatSupport benefits
Manage multiple chats in real-time through one simple dashboardRe-engage returning visitors and leads using the live visitor queue.
Capture lead information with a pre-chat survey form.
Engage visitors and get the conversation started through proactive chat.
Analyze your web traffic and gain valuable insights
Send targeted outbound messages through chat, announcement, and email campaigns.
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How it works with Joomla
The ChatSupport extension allows you to add a chat widget to your Joomla-powered website within minutes.FAQs
Q. What is ChatSupport?ChatSupport is a simplified live chat solution that enables you to provide excellent customer service, convert leads, drive sales, and build lasting relationships with visitors and customers.
You can find out more about ChatSupport here and login to your chat dashboard here.
Q. How do I start using ChatSupport?
If you are an existing ChatSupport customer, you can proceed to install and activate the extension to add the widget to your site. New customers can create a free account here.
Q. How much does ChatSupport cost?
Our free plan contains all the essentials you need. You can also try our pro-plan free for 30 days to see which plan meets your needs.
Q. Are my widgets customizable?
You can customize your widget's color scheme, icon, and position to give your web visitors an on-brand experience.
Q. Can I proactively engage visitors on my site?
You can proactively, trigger the widget to pop up for new visitors on your site with custom messaging. This enables you to engage your web traffic and create more conversations.
Q. Can I start conversations with visitors?
Yes. Using the live visitor queue you can see who is on your website in real-time and proactively start a conversation.
Q. How many chats can I be assigned simultaneously?
Depending on a team member's skill level, you can handle up to three chats at the same time.
Q. Can I view information on my visitors, leads, and customers?
Absolutely. All visitor, lead, and customer information are recorded and accessible in the chat dashboard. This data can be used to gain insights to improve your website and support.
Q. Can I send targeted messages to my customers through ChatSupport?
Yes. You can run a campaign using your web visitor data to send targeted outbound chat, announcement, and email campaigns.
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How to install Joomla ChatSupport Extension
You can install Joomla ChatSupport Extension via Joomla Installer.
Follow the steps below:
- Download the Joomla ChatSupport Extension package from the official website.
- Login to your Joomla website's administrator dashboard.
- Go to the "Extensions" tab and select "Manage" from the drop-down menu.
- Click on the "Upload Package File" tab and select the Joomla ChatSupport Extension package that you downloaded.
- Click the "Upload & Install" button to install the extension.
- You will see a confirmation message when the installation is complete.
That's it! You can now use Joomla ChatSupport Extension on your Joomla website.
Joomla ChatSupport Language Files
Is Joomla ChatSupport not available in your language?
We understand that not all extensions come equipped with language files, which can make it difficult for non-English speakers to fully utilize them. That's where our Language File Creation service comes in.
Great news!
ExtensionPlazza has now introduced a new feature to help Joomla users worldwide:
With our Joomla Extension Translation Tool, you no longer have to worry about language barriers preventing you from using the Joomla extensions you need. Our tool allows you to easily translate Joomla ChatSupport Language Files to any language you require, making it easier than ever before to use Joomla extensions in your preferred language.
Joomla ChatSupport Extension Customization
Do you need Joomla ChatSupport to do more than what it currently offers? Our expert team can help you extend or customize Joomla ChatSupport to meet your specific needs and requirements.
At ExtensionPlazza, we specialize in Joomla extension development and customization, and we are committed to providing exceptional services to our clients. We have extensive experience working with Joomla and related technologies, and we can help you create a solution that is tailored to your unique business requirements.
Whether you need a
- custom integration,
- additional features,
- or a complete overhaul of the extension
Contact us today to learn more about our extension customization and extension development services, and how we can help you take your project to the next level.
You can reach us through the following channels:
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Extension Specifications
Current Version
1.0.0
Created on
08 February 2021
Last updated on
07 January 2022
Compatibility
Joomla 3
Extension Type
Module,Plugin
Free or Premium
Free Joomla Extension
Listed in
Joomla Chat Extensions
Developed by
ChatSupport
Score
Joomla ChatSupport,
Joomla 3 Compatible Joomla ChatSupport
is reviewed
3.05 out of
5 by
1
Joomla user(s)
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