Built upon Joomla! it is simple to use, fast, secure and user friendly.
A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc.
The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators).
An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the
user/customer who created it and the operators and authorized staff of the web.
Features:
* Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates.
* It has the ability to support language translations (English supplied).
* Supplied demo data can be installed/removed to enable site testing.
* Login and authorization integrated with Joomla! users table.
* Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site.
* Ability (if configured) for registered users to later add additional information to their issues.
* Recognises non-registered users detail for guest raised issues.
* Integrated with Joomla mail function for communications with support representatives and users.
* Can assign default support representative to projects issues.
* Flexible security structured with different permission levels for both customers and support staff. ACL implemented.
* Full checkin/checkout record locking for additional security.
* Ability to switch on/off displayable form fields.
* Ability to raise/update issues from emails.
* Advanced audit features.
* Custom Fields.
Simple but powerful.
How to install Joomla Issue Tracker Extension
You can install Joomla Issue Tracker Extension via Joomla Installer.
Follow the steps below:
- Download the Joomla Issue Tracker Extension package from the official website.
- Login to your Joomla website's administrator dashboard.
- Go to the "Extensions" tab and select "Manage" from the drop-down menu.
- Click on the "Upload Package File" tab and select the Joomla Issue Tracker Extension package that you downloaded.
- Click the "Upload & Install" button to install the extension.
- You will see a confirmation message when the installation is complete.
That's it! You can now use Joomla Issue Tracker Extension on your Joomla website.
Joomla Issue Tracker Language Files
Is Joomla Issue Tracker not available in your language?
We understand that not all extensions come equipped with language files, which can make it difficult for non-English speakers to fully utilize them. That's where our Language File Creation service comes in.
Great news!
ExtensionPlazza has now introduced a new feature to help Joomla users worldwide:
With our Joomla Extension Translation Tool, you no longer have to worry about language barriers preventing you from using the Joomla extensions you need. Our tool allows you to easily translate Joomla Issue Tracker Language Files to any language you require, making it easier than ever before to use Joomla extensions in your preferred language.
Joomla Issue Tracker Extension Customization
Do you need Joomla Issue Tracker to do more than what it currently offers? Our expert team can help you extend or customize Joomla Issue Tracker to meet your specific needs and requirements.
At ExtensionPlazza, we specialize in Joomla extension development and customization, and we are committed to providing exceptional services to our clients. We have extensive experience working with Joomla and related technologies, and we can help you create a solution that is tailored to your unique business requirements.
Whether you need a
- custom integration,
- additional features,
- or a complete overhaul of the extension
Contact us today to learn more about our extension customization and extension development services, and how we can help you take your project to the next level.
You can reach us through the following channels:
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Extension Specifications
Current Version
1.6.11
Created on
19 November 2014
Last updated on
01 August 2024
Compatibility
Joomla 3
Extension Type
Component,Module,Plugin
Free or Premium
Free Joomla Extension
Listed in
Joomla Help Desk Extensions
Developed by
G S Chapman
Score
Joomla Issue Tracker,
Joomla 3 Compatible Joomla Issue Tracker
is reviewed
4.42 out of
5 by
13
Joomla user(s)
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