Paldesk is a powerful live chat extension that helps businesses proactively offer real-time sales support to their website visitors as well as customer service to visitors from all their available public channels, including:
- Google (Android) Apps
- iOS Apps
- Website chatbox (easy setup through Paldesk)
- & MORE!!!
Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard - or even from Slack!
Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.
*Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.*
Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.
Major features:
• Predefined Answers – user-defined shortcuts trigger saved responses to FAQs so you can reply lightening-fast.
• Set working hours – define automated messages for online /offline hours.
• Smart Chat Routing – assign chats to the ideal agent.
• Manual Chat Transfer – seamlessly transfer chats between chat agents.
• OmniChannel User Identification – Paldesk automatically identifies and registers your web visitors. Easily link additional channels or social profiles they reach out from to create a unified customer record.
• Customizable Chat Widget Design – select optimal placement and color.
• Compatibility – Compatible with Chrome, Firefox, Safari and Microsoft Edge.
EASY INSTALLATION
Paldesk - Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on Joomla.
Start your journey! Download Paldesk Live Chat Support extension now and sign up for a free trial!
Frequently Asked Questions
Please, visit our website to have a live chat with us. We'd love to help you out. Our dedicated live chat support team is always standing by to help you along the way.
How to install Joomla Paldesk - Live Chat & Helpdesk Extension
You can install Joomla Paldesk - Live Chat & Helpdesk Extension via Joomla Installer.
Follow the steps below:
- Download the Joomla Paldesk - Live Chat & Helpdesk Extension package from the official website.
- Login to your Joomla website's administrator dashboard.
- Go to the "Extensions" tab and select "Manage" from the drop-down menu.
- Click on the "Upload Package File" tab and select the Joomla Paldesk - Live Chat & Helpdesk Extension package that you downloaded.
- Click the "Upload & Install" button to install the extension.
- You will see a confirmation message when the installation is complete.
That's it! You can now use Joomla Paldesk - Live Chat & Helpdesk Extension on your Joomla website.
Joomla Paldesk - Live Chat & Helpdesk Language Files
Is Joomla Paldesk - Live Chat & Helpdesk not available in your language?
We understand that not all extensions come equipped with language files, which can make it difficult for non-English speakers to fully utilize them. That's where our Language File Creation service comes in.
Great news!
ExtensionPlazza has now introduced a new feature to help Joomla users worldwide:
With our Joomla Extension Translation Tool, you no longer have to worry about language barriers preventing you from using the Joomla extensions you need. Our tool allows you to easily translate Joomla Paldesk - Live Chat & Helpdesk Language Files to any language you require, making it easier than ever before to use Joomla extensions in your preferred language.
Joomla Paldesk - Live Chat & Helpdesk Extension Customization
Do you need Joomla Paldesk - Live Chat & Helpdesk to do more than what it currently offers? Our expert team can help you extend or customize Joomla Paldesk - Live Chat & Helpdesk to meet your specific needs and requirements.
At ExtensionPlazza, we specialize in Joomla extension development and customization, and we are committed to providing exceptional services to our clients. We have extensive experience working with Joomla and related technologies, and we can help you create a solution that is tailored to your unique business requirements.
Whether you need a
- custom integration,
- additional features,
- or a complete overhaul of the extension
Contact us today to learn more about our extension customization and extension development services, and how we can help you take your project to the next level.
You can reach us through the following channels:
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Extension Specifications
Current Version
1.1.2
Created on
02 March 2018
Last updated on
25 November 2019
Compatibility
Joomla 3
Extension Type
Plugin
Free or Premium
Free Joomla Extension
Listed in
Joomla Chat Extensions
Developed by
Paldesk
Score
Joomla Paldesk - Live Chat & Helpdesk,
Joomla 3 Compatible Joomla Paldesk - Live Chat & Helpdesk
is reviewed
4.55 out of
5 by
1
Joomla user(s)
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