Joomla RSTickets!Pro Extension

Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product.

Joomla RSTickets!Pro Extension
Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product.

Specs
» Compatible with Joomla! 3.x and 4.x
» Compatible with Joomla! 5
» PHP 8+ 8.1 / 8.2 compatible

Highlights
» Manage your customers' issues through the frontend or the backend.
» Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
» Customize each department - setup custom fields, change email address, notify other emails,
» Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
» Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
» Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
» Priority levels - by default low, normal and high. Add any number of priorities you want!
» Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
» Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
» Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
» Knowledgebase - add articles & categories as resources for your clients to use.
» Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
» Customize email messages - each email message sent by RSTickets! Pro can be customized.
» Avatars - Gravatar, Community Builder, JomSocial, Kunena.
» Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
» Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
» Predefined searches - create quickly accessible links for your most common searches.

Menus
» Dashboard
» Tickets
» Submit a ticket
» Knowledgebase - Single Article
» Knowledgebase - Layout

How to install Joomla RSTickets!Pro Extension

You can install Joomla RSTickets!Pro Extension via Joomla Installer.

Follow the steps below:

  1. Download the Joomla RSTickets!Pro Extension package from the official website.
  2. Login to your Joomla website's administrator dashboard.
  3. Go to the "Extensions" tab and select "Manage" from the drop-down menu.
  4. Click on the "Upload Package File" tab and select the Joomla RSTickets!Pro Extension package that you downloaded.
  5. Click the "Upload & Install" button to install the extension.
  6. You will see a confirmation message when the installation is complete.

That's it! You can now use Joomla RSTickets!Pro Extension on your Joomla website.

Joomla RSTickets!Pro Language Files

Is Joomla RSTickets!Pro not available in your language?

We understand that not all extensions come equipped with language files, which can make it difficult for non-English speakers to fully utilize them. That's where our Language File Creation service comes in.

Great news!

ExtensionPlazza has now introduced a new feature to help Joomla users worldwide:

With our Joomla Extension Translation Tool, you no longer have to worry about language barriers preventing you from using the Joomla extensions you need. Our tool allows you to easily translate Joomla RSTickets!Pro Language Files to any language you require, making it easier than ever before to use Joomla extensions in your preferred language.

Joomla RSTickets!Pro Extension Customization

Do you need Joomla RSTickets!Pro to do more than what it currently offers? Our expert team can help you extend or customize Joomla RSTickets!Pro to meet your specific needs and requirements.

At ExtensionPlazza, we specialize in Joomla extension development and customization, and we are committed to providing exceptional services to our clients. We have extensive experience working with Joomla and related technologies, and we can help you create a solution that is tailored to your unique business requirements.

Whether you need a

  • custom integration,
  • additional features,
  • or a complete overhaul of the extension
we are here to help. We will work closely with you to understand your needs and requirements and develop a solution that exceeds your expectations.

Contact us today to learn more about our extension customization and extension development services, and how we can help you take your project to the next level.

You can reach us through the following channels:

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Extension Specifications

Current Version
3.2.4
Created on
18 November 2014
Last updated on
28 August 2024
Compatibility
Joomla 3,Joomla 4,50
Extension Type
Component,Module,Plugin
Free or Premium
Premium Joomla Extension
Listed in
Joomla Help Desk Extensions
Developed by
RSJoomla!

Score
73%
83%
93%
71%
84%


Joomla RSTickets!Pro,
Joomla 3,Joomla 4,50 Compatible Joomla RSTickets!Pro is reviewed
4.04 out of 5 by 31 Joomla user(s)

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